Solo Soles Privacy Policy

Depending on how you use Solo Soles, we may collect the following categories of information.

Account Information

When you create an account, we may collect:

• Name;
• Username;
• Email address;
• Mobile telephone number;
• Password or authentication credentials;
• Mailing and shipping addresses; and
• Account preferences.

Marketplace Information

When you buy or sell through Solo Soles, we may collect:

• Listings;
• Product descriptions;
• Product photographs;
• Shoe size, width, side, brand, style, and condition;
• Purchase and sales history;
• Order information;
• Shipping information;
• Tracking information;
• Seller information;
• Reviews and ratings;
• Saved items;
• Saved searches;
• Messages;
• Returns;
• Refunds; and
• Dispute information.

Payment and Payout Information

Payments and seller payouts may be processed by third-party payment providers.

Those providers may collect:

• Payment card information;
• Bank account information;
• Identity verification information;
• Tax information; and
• Other financial information required to process transactions or payouts.

Solo Soles generally does not receive or store complete payment card or banking credentials when those details are submitted directly to an authorized payment provider.

We may receive limited payment information such as:

• Transaction identifiers;
• Payment status;
• Last four digits of a payment method;
• Payout status;
• Refund information; and
• Fraud or risk indicators.

Communications

We may collect communications between users and Solo Soles and communications transmitted through marketplace messaging tools.

Device and Usage Information

We may automatically collect certain technical information, such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Referring pages;
• Pages viewed;
• Approximate location derived from IP address;
• Dates and times of visits;
• Interaction with Platform features; and
• Cookie or similar technology identifiers.

Solo Soles was designed in part to serve people who may need individual shoes or different shoe sizes for many reasons.

You do not need to tell Solo Soles why you need a single shoe.

We do not require users to disclose diagnoses, disabilities, medical conditions, treatment information, or other health information to create an ordinary account, buy a shoe, or sell a shoe.

Please avoid including unnecessary medical or health information in:

• Public profiles;
• Listings;
• Reviews;
• Buyer/seller messages; or
• Other publicly visible content.

If you voluntarily provide health-related information in a support request or other communication, we will use it only as reasonably necessary to address that communication or as otherwise permitted by law.

Solo Soles is not a healthcare provider and the Platform is not intended to serve as a repository for medical records.

We may use personal information to:

• Create and manage accounts;
• Operate the marketplace;
• Publish seller listings;
• Process purchases;
• Facilitate seller payouts;
• Calculate transaction amounts;
• Facilitate shipping;
• Provide tracking;
• Send transaction notifications;
• Provide saved-search alerts;
• Enable buyer/seller messaging;
• Provide customer support;
• Process returns and refunds;
• Investigate disputes;
• Detect and prevent fraud;
• Protect users;
• Enforce marketplace policies;
• Maintain Platform security;
• Comply with legal obligations;
• Maintain business records;
• Analyze marketplace performance;
• Improve Solo Soles;
• Personalize user experiences; and
• Communicate about Solo Soles services where permitted by law.

We may disclose personal information as reasonably necessary to operate Solo Soles.

Between Buyers and Sellers

When necessary to complete a transaction, certain information may be shared between buyer and seller.

For example, a seller may receive the buyer's shipping information so the purchased item can be delivered.

We do not intend to publicly display users' home addresses, private email addresses, complete payment information, or telephone numbers.

Service Providers

We may disclose information to companies providing services on our behalf, including:

• Payment processors;
• Marketplace payment providers;
• Shipping providers;
• Hosting providers;
• Cloud services;
• Email and SMS providers;
• Customer support providers;
• Analytics providers;
• Fraud prevention providers;
• Identity verification providers;
• Tax services; and
• Security providers.

These providers may process information as necessary to perform their services.

Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with law;
• Respond to legal process;
• Respond to lawful government requests;
• Investigate fraud;
• Protect users;
• Enforce agreements;
• Protect our rights or property; or
• Address safety or security concerns.

Business Transactions

If Solo Soles is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction subject to applicable law.

Solo Soles does not sell personal information for money in the ordinary meaning of the term.

Certain privacy laws define "sale," "sharing," or targeted advertising more broadly.

If Solo Soles later engages in advertising or data practices that trigger opt-out rights under applicable law, we will provide the legally required choices and disclosures.

Solo Soles may use cookies and similar technologies to:

• Keep users signed in;
• Remember preferences;
• Maintain shopping carts;
• Provide security;
• Understand Platform usage;
• Measure performance;
• Prevent fraud; and
• Improve the user experience.

Additional information is available in the Solo Soles Cookie Policy.

Transactional Communications

We may send communications concerning:

• Account verification;
• Purchases;
• Sales;
• Payments;
• Payouts;
• Shipping;
• Tracking;
• Saved-search matches;
• Security;
• Returns;
• Refunds;
• Disputes; and
• Other service-related matters.

These communications are necessary to provide requested services.

Marketing Communications

Where permitted by law, we may send promotional email or SMS communications.

Users may unsubscribe from promotional communications using the method provided in the communication.

Opting out of marketing does not prevent necessary transactional or account communications.

Users may save searches for particular shoes, including combinations of:

• LEFT or RIGHT;
• Size;
• Width;
• Brand;
• Category; and
• Other preferences.

If alerts are enabled, Solo Soles may use those preferences to notify users when potentially matching items are listed.

Solo Soles uses reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials.

We retain personal information for as long as reasonably necessary for purposes such as:

• Maintaining accounts;
• Completing transactions;
• Providing customer service;
• Preventing fraud;
• Resolving disputes;
• Maintaining financial records;
• Meeting tax and accounting requirements;
• Enforcing agreements; and
• Complying with law.

Retention periods vary depending on the type of information and legal requirements.

Solo Soles is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 without legally required authorization.

Users must meet applicable eligibility requirements to independently buy or sell through the Platform.

If we learn that information was collected from a child in violation of applicable law, we will take appropriate steps to delete it.

Depending on where you live, applicable law may provide rights concerning your personal information, potentially including rights to:

• Access personal information;
• Correct inaccurate information;
• Delete certain information;
• Obtain a copy of certain information;
• Opt out of certain processing; or
• Appeal certain privacy decisions.

These rights are subject to applicable exceptions.

To submit a privacy request, contact us using the information below.

We may need to verify your identity before completing a request.

Solo Soles is intended initially for users in the United States.

Privacy rights vary by state.

As Solo Soles expands, this Privacy Policy may be supplemented with state-specific disclosures where required.

Solo Soles may contain links to or integrate with third-party services.

Those services operate under their own privacy practices.

We encourage users to review the privacy policies of payment processors, shipping providers, and other third-party services they choose to use.

Solo Soles is initially designed for United States marketplace transactions.

If international services are offered in the future, additional privacy disclosures and protections may apply.

We may update this Privacy Policy as Solo Soles evolves or legal requirements change.

The updated policy will display a revised "Last Updated" date.

Where required by law, we will provide additional notice of material changes.

Questions or requests concerning this Privacy Policy may be directed to: